Effective date: 19/10/2026
## Operator and scope
Ethinya Sports is operated by [legal operator name], [confirmed full postal address], Alwal Hills, Old Alwal, Hyderabad, Telangana 500010, India. Website: https://ethinyasports.com/. Privacy/grievance contact: [name/role], ethinyasports@gmail.com, [additional contact details required for your business].
This policy covers website enquiries, venue bookings, attendance, memberships, payments, support, requested recordings and Google review replies. Features apply only where actually offered and used. It does not authorize unrestricted sharing with separately operated CricRiser apps.
## Information and purposes
We use information necessary for requested services:
– Enquiries/support: names, contact details and messages to answer questions and resolve concerns.
– Bookings/attendance: customer name, phone/email, booking reference, slot, group details, check-in/queue and usage, to allocate facilities and administer sessions.
– Memberships: plan, validity, credits or overs and usage history to administer the purchased package.
– Payments: amount, date, transaction reference, payment/refund status and receipts for reconciliation and applicable accounting obligations. [Identify actual providers and describe financial information collected or stored.] Never send a UPI PIN, banking password or OTP.
– Website: [actual technical/security logs and essential cookies] to deliver and protect the site.
– Requested recordings: identifiable people, practice activity and audio where captured with appropriate permission, for agreed recording, editing and delivery.
– CCTV, if installed: security footage under the notice below.
– Google reviews: public names, ratings, text and review/business metadata for the owner-authorized reply tool described in the Privacy Appendix.
Provide only necessary information and avoid sensitive details in public reviews. Any justified identity-verification request should explain its purpose.
## Cookies and website tools
Actual essential cookies/plugins: [names, purposes and duration]. Optional analytics/advertising tools: [actual names, data, purposes, provider links, retention and consent choices; remove if unused after checking].
Manage cookies in your browser and any applicable site consent controls. Blocking essential cookies can affect functionality. Publishing this policy does not itself implement consent controls.
## CCTV — confirm or remove
[Confirm installation.] Cameras cover [areas] for safety, security and incident investigation with prominent notices. Audio capture: [actual practice]. Routine footage is retained for [actual period] then [actual overwrite/deletion process]. Relevant footage may be preserved for an incident, lawful request or legal duty. Access is restricted to appropriate personnel/providers; disclosures need a justified purpose. Requests about footage are considered while protecting others’ privacy. Security monitoring does not automatically authorize promotional use.
## Practice recordings, highlights and sharing
Where a recording/highlights service is requested, we explain purpose, recipients, storage and retention before recording. [Confirm actual consent process and providers.] Permission to receive a private video does not automatically authorize advertising, public posts, facial recognition, AI training or indefinite retention. Promotional publication requires separate specific permission. Refusing promotional permission does not prevent unrelated venue use.
Appropriate parent/guardian authorization and safeguards apply to minors. Avoid recording bystanders without suitable notice or permission; discuss alternatives where practical.
Delivery is to the intended customer or authorized recipient through the selected account/channel. Verify phone-number/account linkage to reduce misdelivery. WhatsApp and other platforms have independent terms/privacy practices. Public or recipient-controlled copies may not be recallable.
Raw footage retention: [period]. Edited highlights: [period]. Account/cloud copies: [period and deletion process]. Contact us for requests; we explain lawful preservation needs and technical limits. Recordings solely on your device remain under your control unless sent to us.
## Communications, providers and locations
We use contact details for requested service/support communications. Optional marketing requires an appropriate separate choice where applicable and can be stopped without stopping essential booking messages.
We share information only as needed with authorized personnel and actual hosting, booking, payment, messaging, storage/editing or security providers: [identify actual providers/roles]. We may disclose information where lawfully required or needed for security investigations. We do not sell personal information. Google API data has the additional restrictions in the Privacy Appendix.
Providers may process data outside India, subject to applicable safeguards/restrictions. We do not claim all data stays in India unless verified.
## Retention and security
Booking/support records: [period/reason]. Membership records: [period]. Accounting records: [applicable required period]. Website logs: [period]. Video/CCTV periods are above. Keep information only as needed for disclosed purposes, security, disputes or applicable duties, then delete, anonymize or securely dispose of it.
We apply reasonable administrative/technical protections and access controls. No system guarantees absolute security. Relevant incidents are investigated and notifications made where applicable law requires.
## Requests, children and updates
Contact the privacy/grievance contact above to request access, correction, deletion, withdrawal of relevant consent, marketing opt-out or grievance handling. Proportionate identity/authority checks may be required; never send passwords/OTPs. Withdrawal affects future consent-based processing and may affect services requiring that information. It does not invalidate prior lawful processing or override mandatory retention.
We respond under applicable law and explain limitations. Statutory rights and complaint remedies remain available. Parents/guardians may make requests for children with appropriate authority. Avoid posting children’s personal details publicly. Material changes receive appropriate notice and required renewed authorization. The Privacy Appendix forms part of this policy.